1. Introduction
At CrownPulse, we are committed to customer satisfaction. If you are not completely satisfied with our services, this Refund Policy outlines the conditions under which you may request a refund. Please read this policy carefully to understand your rights and our obligations.
2. Eligibility for Refunds
Refunds are available under the following conditions:
- Technical Issues: If you experience significant technical issues that prevent you from using our services, and we are unable to resolve these issues within a reasonable time frame, you may be eligible for a refund.
- Billing Errors: If you believe that you have been incorrectly billed, please contact us immediately. We will review the situation and issue a refund if a billing error is confirmed.
- Service Not as Described: If the service you purchased is not as described or fails to meet your expectations, you may request a refund. We reserve the right to determine whether a service meets this criterion based on the information provided at the time of purchase.
3. Refund Process
To request a refund, please contact our support team at contact@crownthrive.com with the following information:
- Your full name and contact information.
- The date of purchase and transaction ID.
- A detailed description of the issue or reason for requesting a refund.
Once we receive your request, we will review it and notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
4. Non-Refundable Situations
Refunds are not available in the following situations:
- Change of Mind: We do not provide refunds if you change your mind after purchasing a service.
- Violation of Terms: If your account has been terminated due to a violation of our Terms of Service, you are not eligible for a refund.
- Promotional Services: Services purchased during a promotional period or at a discount may not be eligible for refunds, depending on the terms of the promotion.
5. Chargebacks
If you initiate a chargeback with your credit card company or other payment provider, you may be ineligible for a refund. We reserve the right to contest any chargebacks and provide proof of service delivery as needed.
6. Contact Information
If you have any questions about this Refund Policy or need further assistance, please contact us:
CrownThrive LLC
P.O. Box 201
Gretna, VA 24557
Email: contact@crownthrive.com